PRIVACY POLICY

Your Privacy Matters to Us

At Best Western Plus Walkerton Hotel & Conference Centre, we are committed to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your data. This Privacy Policy outlines how we handle the information you provide when visiting our website, making a reservation, or staying at our hotel.

Information We Collect

We may collect personal information including, but not limited to:

Full name
Contact information (email address, phone number, mailing address)
Payment and billing information
Reservation details and stay preferences
Loyalty program information
Website usage data (IP address, browser type, cookies)

This information is collected when you make a reservation, complete a contact form, enroll in rewards programs, or interact with our website.

How We Use Your Information

Your information is used to:

Process and manage reservations
Provide hotel services during your stay
Respond to inquiries and customer service requests
Improve our website and guest experience
Send booking confirmations or relevant service communications
Comply with legal and regulatory obligations

We do not sell or rent your personal information to third parties.

Payment Security

All payment transactions are processed through secure, encrypted systems. We take reasonable administrative, technical, and physical safeguards to protect your financial information.

Cookies & Website Analytics

Our website may use cookies and analytics tools to enhance functionality and understand visitor behavior. Cookies help improve user experience and website performance. You may disable cookies through your browser settings; however, certain features of the website may not function properly.

Third-Party Services

We may work with trusted third-party providers for booking systems, payment processing, or loyalty programs. These partners are required to maintain the confidentiality and security of your information.

Data Retention

We retain personal information only as long as necessary to fulfill reservation purposes, legal requirements, accounting obligations, and internal record-keeping.

Your Rights

Depending on applicable privacy laws, you may have the right to:

Access the personal information we hold about you
Request corrections to inaccurate information
Request deletion of personal data where permitted
Withdraw consent for marketing communications

To exercise these rights, please contact us using the information below.

Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

Best Western Plus Walkerton Hotel & Conference Centre
10 East Ridge Road Rural Route 2
Walkerton, Ontario, N0G 2V0 Canada
Phone: 1 226-436-3030

Policy Updates

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the revised effective date.